CL-NX How to remove a wrapped label around a Platen roller. – SATO Help Center

Make sure that the printer is powered off and disconnect the power cord from the AC outlet.
Remove the label by turning the platen roller manually.

After removing the labels, please clean the media route, especially the platen roller.

In case the platen roller cannot turn by hand, please remove the platen roller from the printer and clean it.

You can easily remove and replace a damaged or worn platen roller.

	Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock.
	Disconnect the power cord from the AC outlet before you replace the platen roller.

Guideline to Replace the Platen Roller

The platen roller has a striped marking on the left side. When the striped marking started to fade off, it indicates that you should replace the platen roller.

•	This is only a general guideline. The condition in which the platen roller wears out varies depending on the used media. In any cases, replace the worn platen roller when it affected the printing quality of the product.

View the video below for the procedure.

Please click here for the web manual.

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