CL-NX Error Message 1009 (Ribbon End) – SATO Help Center

When there is an error with the product, the error message appears on the screen.

Check the cause and countermeasure, and then take appropriate action.

To clear the error:

Load the ribbon correctly and close the print head, or press the

button (OFFLINE) or

button.

Cause and Countermeasure

Reference

Cause (1)

The ribbon is not loaded.

Countermeasure (1)

Load the ribbon.

Cause (2)

The ribbon is not loaded correctly.

Countermeasure (2)

Load the ribbon and the media correctly.

Cause (3)

There is no ribbon.

Countermeasure (3)

Load a new ribbon.

Cause (4)

The ribbon sensor is not operating correctly.

◦	The ribbon sensor is dirty.

◦	The ribbon sensor has poor sensitivity.

Countermeasure (4)

Power on the product again.

[01-01420-EN]