CL-NX Cleaning – SATO Help Center

A dirty print head or platen roller not only affects the print quality but also causes errors and malfunctions. Clean the product periodically to keep it running reliably.

Do not power on or off the product, connect or disconnect the power cord while your hands are wet. Doing so could cause an electric shock.

Disconnect the power cord from the AC outlet before you begin cleaning.

The print head and its surroundings are hot after printing. Wait until the product cools down.

Touching the edge of the print head with your bare hand could cause injury.

Be careful not to touch the cutter blade when cleaning the product.

Use our recommended cleaning products for cleaning. Do not clean with a hard object. Doing so could cause damage.

Remove the media and ribbon before cleaning.

CAUTION for CL4NX only (if installed with linerless cutter kit)

	Open the print head and remove linerless labels from the platen roller if they are not used for printing for a long period. Paper jam might occur if the print head is closed for a long period with linerless labels loaded.
	When loading linerless label, make sure that the front end of the media extends about 3 cm (1.18") out the media discharge outlet.

Contact your SATO reseller or technical support to purchase the cleaning kit, cleaning sheets, and other of our cleaning products.

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