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SATO CL4-SXR/CL6-SXR – Where to Check the printer Firmware Version

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Updated

Problem/Question

The firmware version of a SATO label printer such as the CL4-SXR or CL6-SXR is essential information for troubleshooting, support, and ensuring compatibility with tools like AIOTv2. Below are the primary methods you can use to check the firmware version, depending on the interface you’re using.

 

Applicable To

CL4-SXR/CL6-SXR

 

Resolution/Answer

1. On the Printer Unit (LCD / Settings Menu)

While the CL4-SXR/CL6-SXR manual itself doesn’t show a direct firmware screen (but includes a detailed [Information] menu for product info) the approach used in similar SATO printers (e.g., CL4NX/CL6NX series) can offer guidance:

  • On printers with a display panel, navigate to the Settings/Information menu.

  • Look for options like Build Version or Firmware Version within menus such as:

    • Settings → Information → Build Version

This displays the installed firmware directly on the unit. This is a common approach across many SATO models (e.g., CLNX Plus series).

👉 If your SXR model has an LCD and menu interface, check that “Information” menu — many SATO models display firmware here.

2. Using SATO All-In-One Tool V2 (AIOTv2)

The SATO All-In-One Tool (AIOTv2) is a management software that can detect printers on the network and display their firmware information.

Steps:

  1. Open the All-In-One Tool and ensure your SXR printer is added or detected.

  2. From the printer list, select the desired SXR unit.

  3. A details panel or pop-up will appear showing various printer fields — including “Firmware Version”.

✅ This is one of the most straightforward ways to check firmware for networked or USB-connected printers without scrolling through on-device menus.

3. Through the Web Configuration Screen (Web Config)

Many SATO printers support a Web Config interface — a browser-based configuration portal accessed via the printer’s IP address.

How to Use Web Config:

  1. Find the printer’s IP address (via the printer’s status or network settings).

  2. Open a web browser and enter: 

    http://<printer_ip_address>/
     

  3. Login by enter your username and password. The initial password is assigned uniquely for each product. Check the labels included with the product.

  4. Navigate to system status pages such as Dashboard or System Info.

  5. Look for a section showing firmware version or system/build version — often under “System”, “Device Info”, or similar.

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