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  1. SATO Help Center
  2. FAQs
  3. FAQ

FAQ

  • Which printers support SSL/TLS secure communication?
  • What connection interfaces are available on the LR4NX-FA printer?
  • How do I retrieve the HEX Dump log file from the WS4 printer?
  • How do I enable/disable HEX Dump Mode on the WS4 printer?
  • (CL4/6NX Plus) Why does the printer not detect RFID labels?
  • (CL4/6NX Plus) Why is my RFID tag not encoding?
  • What can I use the “Position [mm]” section for in RFID Tag settings?
  • (CL4/6NX Plus) Why can’t I use the SATO RF Analyze function to measure RFID tags?
  • (CL4/6NX Plus) Why am I not able to use Easy RFID Configuration in All-In-One Tool?
  • CL4/6-SXR - How do I save settings for different label types?
  • CL4/6-SXR - Can I set my printer to start in Online mode by default?
  • CL4/6-SXR - Why is the Label Waste Prevention not available on my printer?
  • Why am I unable to log in to my SATO Online Services (SOS)?
  • How can I change the email address registered to my SATO Online Services (SOS) account?
  • What are the optional accessories available for CL4/6-SXR printer?
  • CL4/6-SXR How do I change the password?
  • CL4/6-SXR- What user ID and password do I use to log in to the printer?
  • Is there a limit to the label size SmaPri can print?
  • Hand Labeler Repair Request
  • Checking Your Printer's Warranty
  • How to Order Replacement Parts
  • Does the printer need an internet connection to scan SATO Online Services (SOS)?
  • Does the PW2/4NX printer support thermal transfer printing?
  • How do I clean the RFID antenna?
  • Where can I download the SATO Online Services (SOS) app?
  • What is the print resolution for FX3-LX?
  • How do I change the platen roller on the WS4 TT printer?
  • What is the Pure Line feature on the platen roller?
  • Can external keyboard be connected to CL4/6NX Plus printer?
  • What wireless are supported by the CL4NX Plus/CL6NX Plus?
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